Hair-N-Paris has a 2-day money back guarantee policy on items that are incorrectly processed by us, for example the wrong color, texture or length was shipped. The package must be unopened and products in unused. Once you receive your order, you have 2 days to contact Hair-N-Paris via email or phone to let us know that you are unhappy with your order. The bundles must be mailed back to Hair-N-Paris within 3 days. Please take in mind that once the packaging has been opened or tampered with no refund or exchange will be given. Once you contact Hair-N-Paris, we will provide you with the information on where to return the bundles so that the product can be inspected. The hair must be in the original condition as when it was received. If the packaging has been opened or if the bundles are damaged or altered in any way, the refund will be denied. If the bundles pass the inspection, a refund will be issued minus a $35 restocking fee.