Hair-N-Paris has a 30-day money back guarantee policy on items that are incorrectly processed by us, for example the wrong color, texture or length was shipped. The package must be unopened and products is unused. Once you receive your order, you have 14 day to contact Hair-N-Paris via email or phone to let us know that you are unhappy with your order. The bundles must be mailed back to Hair-N-Paris within 30 days. Please take in mind that once the packaging has been opened or tampered with no refund or exchange will be given. Once you contact Hair-N-Paris, we will provide you with the information on where to return the bundles so that the product can be inspected. The hair must be in the original condition as when it was received. If the packaging has been opened or if the bundles are damaged or altered in any way, the refund will be denied. If the bundles pass the inspection, a refund will be issued minus a $45 restocking fee. No refunds available for payment plan purchases, exchange of merchandise only. If an exchange is granted for any purchase, all sales are final. Additional exchanges or refunds will not be available once the first exchange has been approved. All sales are final on discounted items (including the use of discount codes).